5 replies to this topic

[TheLlama]

I searched and searched but couldn't find topics on these.

1. Google apps:
[indent]a.)I have successfully set up Google apps, but in trying to use their server info for the tech support center I'm getting a ticket that says:

Failed to get user emails from the mail server:
javax.mail.MessagingException: Connect failed;
nested exception is:
java.net.UnknownHostException: pop.gmail.com

I know that's the right setting as I use it and it works. There are special ports that google uses. Is there a way to set that?

b.)Any email that is supposed to be sent from my account, from the server, to my account, goes nowhere. I remember reading some time ago that if you try to send an email to your domain from the server that your domain resides on, it will not go without some sort of special permission or setting. Anyone know what this is and how to configure it? As an example: I signed up for the forums with an email from my domain and it never got to my inbox. I signed up again with my personal email and I got it immediately.

c.)In the service account, you can't create a CNAME that starts with mail since it's assigned elsewhere. Is there a way around this?[/indent]

2.)General idiocy

At some point I figured out how to set the time zone. I set DST to automatic and all of my times are an hour off. For the life of me I can't figure out how to get back to those settings. Please help without too much mocking on this one.

[CH-Justin]

Hi there,

1) What port are you trying to connect to on pop.gmail.com ? I am assuming by the hostname this is suppose to be a POP3 address, however, I am unable to connect to POP3 on this host (which is similar to what the error appears to be eluding to):

java.net.UnknownHostException: pop.gmail.com

2) If you setup external e-mail here (i.e. Google Apps), you need to add the custom MX record under 'DNS Configuration' in the mail manager. This is because the systems automatically look inwards for the DNS first, so for the system to recognize the 3rd party it will need custom records added (this can sometimes give the affect of 'email going nowhere' -- as the system is trying to deliver the email locally, but you're checking externally thus no e-mail is ever seen).

3) It depends what you're trying to do here -- by service account, I assume you mean reseller. I would need more information on your account and what exactly you're trying to do -- please contact us at http://www.cartikasupport.com/ if you need more help regarding this.

4) Depends again here -- most servers are CST time zoned, and personal time changes are reflected in .htaccess or in the actual code itself (again, depending on what kind of account it is, if it's shared, etc). However, this is almost always set in the code itself (i.e. a PHP application).

Please advise if you have any more questions as we'd be glad to answer.

[TheLlama]

CH-Justin, on 27 February 2011 - 11:50 AM, said:

Hi there,

1) What port are you trying to connect to on pop.gmail.com ? I am assuming by the hostname this is suppose to be a POP3 address, however, I am unable to connect to POP3 on this host (which is similar to what the error appears to be eluding to):

java.net.UnknownHostException: pop.gmail.com

2) If you setup external e-mail here (i.e. Google Apps), you need to add the custom MX record under 'DNS Configuration' in the mail manager. This is because the systems automatically look inwards for the DNS first, so for the system to recognize the 3rd party it will need custom records added (this can sometimes give the affect of 'email going nowhere' -- as the system is trying to deliver the email locally, but you're checking externally thus no e-mail is ever seen).

3) It depends what you're trying to do here -- by service account, I assume you mean reseller. I would need more information on your account and what exactly you're trying to do -- please contact us at http://www.cartikasupport.com/ if you need more help regarding this.

4) Depends again here -- most servers are CST time zoned, and personal time changes are reflected in .htaccess or in the actual code itself (again, depending on what kind of account it is, if it's shared, etc). However, this is almost always set in the code itself (i.e. a PHP application).

Please advise if you have any more questions as we'd be glad to answer.

Wow that was quick.

1.) Yup, it's a pop3 account. Sorry for leaving that out. Google uses 995 coming in and 587 going out. In outlook you set that it uses an encrypted connection and the type is TLS. Also SMTP requires authentication.

2.) In order to use the email function for Google apps, it has you set 8 different MX records. They are all there. I guess I could be missing some other record?

3.) Just real quick, yes it's a reseller account. I set up a smaller client and went to change their mail CNAME so it points to Google, and it's fine. But on the "master" account, that option doesn't exist.

4.) It was a setting in the menu somewhere, I swear! No coding or anything, just lots of clicking and it was done. I just can't find it.

[CH-Justin]

Hello,

1) I am able to establish a connection on 995. Please submit a ticket (http://www.cartikasupport.com/) explaining where to replicate the issue in the application and for which account -- we will ensure connectivity and troubleshoot this.

2) Again, please do the above and provide account ID. I will make sure proper MX records are set. We will also ensure e-mail is flowing here.

3) This depends on how your DNS is configured as to possible errors that can be thrown (mail.domain.com is default CNAME to the mail server accounts are hosted on). Let me see how you have this configured and will update you.

4) I take it you set the time in your application. Having no idea what application you are running yet, I can't advise you here. Please do the above and I will find where to set the time in your application.

[TheLlama]

CH-Justin, on 27 February 2011 - 12:16 PM, said:

Hello,

1) I am able to establish a connection on 995. Please submit a ticket (http://www.cartikasupport.com/) explaining where to replicate the issue in the application and for which account -- we will ensure connectivity and troubleshoot this.

2) Again, please do the above and provide account ID. I will make sure proper MX records are set. We will also ensure e-mail is flowing here.

3) This depends on how your DNS is configured as to possible errors that can be thrown (mail.domain.com is default CNAME to the mail server accounts are hosted on). Let me see how you have this configured and will update you.

4) I take it you set the time in your application. Having no idea what application you are running yet, I can't advise you here. Please do the above and I will find where to set the time in your application.

Will do on 2 and 3. On #1, how did you set the port number? If I can just do that I'm sure I'll be fine.

[CH-Justin]

Hi,

I just did a bare run telnet test to see if it could connect -- without the domain name in question I am unsure if it will connect however. Please include this in your support ticket.