15 replies to this topic

[flymo]

Hi all,

struggling with a few things in my Plan, new to reseller hosting so wet behind the ears, so if answer is obvious, please blame it on the fact that I trained as a Cisco network Engineer, not hosting.

OK so I have a reseller plan;

Can I setup a Plan that resells a Cartika Reseller Plan?
i.e if one of my customers want the ability to manage an Account similar to my own can I resell a Partner Plan through my Plan and if so how?

Is it possible to create a Plan within my own account that gives my customer the ability to manage their own nameserver @ their own domain with hosting and email?

Lastly for now, The nameservers that are setup for my own Plan, what facilities for managing these do we have, and to what level, are they fully functional DNS servers for the domains that I host through my Plan, can MX A CNAME be pointed where I choose?

Thanks

Paul

[CH-Andrew]

Hello Paul,

Welcome to the wonderful world of wb hosting

Ill answer your questions as best I can:

Quote

Can I setup a Plan that resells a Cartika Reseller Plan?
i.e if one of my customers want the ability to manage an Account similar to my own can I resell a Partner Plan through my Plan and if so how?

Looks like you are looking for the ability to resell, reseller accounts. This functionality currently does not exist in any hosting control panel. cPanel has a 3rd party option called "cPanel Subs" - however, it is quite buggy and not overly reliable. psoft/comodo have announced that this functionality will be available in later releases of H-Sphere - however, we have yet to decide whether or not we will implement it. There are many logistical items to be worked out WRT resellers selling reseller accounts. The most basic one is the support chain - ie) a client of a client of mine is having this issue.... That ticket now has an additional stage of escalation (ie from the end user to your reseller, from your reseller to you and then from you to your provider - cartikahosting in this case). There are other considerations of course, but this is the most obvious one...

Quote

Is it possible to create a Plan within my own account that gives my customer the ability to manage their own nameserver @ their own domain with hosting and email?

It is possible to create a plan which allows users to manage their hosting, domain and email - however, it is not possible to create a plan that allows for your clients to have their own nameservers. This can only be accomplished by setting up a reseller account (see my comments above)

Quote

Lastly for now, The nameservers that are setup for my own Plan, what facilities for managing these do we have, and to what level, are they fully functional DNS servers for the domains that I host through my Plan, can MX A CNAME be pointed where I choose?

Yes, you have full DNS capabilities with your nameservers and every domain hosting on those nameservers. From your control panel, select domain settings, then select the edit button beside the domain you wish to work with. From the resultant "edit domain" screen - press the "edit" button beside the DNS Configuration Settings. Once in this screen, you will have full cname capabilities as well as the ability to add custom a records and mx records.

Thanks and hopefully you find this information useful...

[flymo]

Hi Andrew

thanks for that, i guessed as much although allowing a plan to create a Name Server for Hosting Customer would be advantageous.
I suppose the affliates is the idea for Referring Customers?

One other issue I appear to be having, mainly down to lack of experience;

Cna the HTML Directory name for my corporate website be changed with the system admin setup?

thanks again

Paul

[CH-Andrew]

Hi Paul,

Quote

One other issue I appear to be having, mainly down to lack of experience;

LOL - based on your questions, I would say you know exactly what you are doing

Quote

Cna the HTML Directory name for my corporate website be changed with the system admin setup?

The main root directory name for your domain cannot be changed.

It will always be domainnaem.com

The reason for this is the way H-Sphere handles the file structure on the web server. It will always create a unique folder name in the top level for each domain and each sub domain. Although limiting with respect to nomenclature (because you have no control over this) - it is VERY advantageous with respect to managing your environment. As you add multiple domains and subdomains to an account - the advantage will be apparent. Once you login to your accounts webspace via FTP, all the top level folders will be named according to domain/sub domain name:

ie:

domain1.com
domain2.com
sub1.domain.com
sub2.domain.com

etc...

This type of convention allows for true multiple domain hosting, vs the typical "add-on" domain hosting you will experience with other Control Panels.

[flymo]

Hi again, further to my last question

I have created a new folder on my ftp site, and uploaded my corp website design, I have tried many different options to redirect point my www. at the new site, but to no avail

what am I missing- duh

thanks

[CH-Andrew]

Hi Paul,

Can you Clarify where the new folder is located?

Looking at your Account - here is what I see:

logs (default)
psp-2go.com (primary domain name)
psp-web (folder I assume you added)
ww1.ps-2go.com (I assume this is a subdomain you created in hsphere)

There is no way to get the contents of psp-web to be served on the internet. You must place the files within a folder created by H-Sphere. So, with this example, move the files to a folder within (or directly in) one of the following to folders:

psp-2go.com
ww1.ps-2go.com

Let me know if this helps..

[flymo]

Hi Andrew,

thanks I was starting to think that was the answer, just used to different accounts.

If I create within Frontpage locally, does this mean that there is the same issue, or is there a way of publishing it within HSphere?

thanks

Paul

[CH-Andrew]

Hello Paul,

You can publish front page in one of 2 ways..

1) save the files locally and ftp them to the appropriate domain
2) Activate frontpage extensions in hsphere for the appropriate domain, under web options. you will be prompted for your frontpage password information

[Tim]

Still on the topic of nameservers:
I have setup some websites and want to change the nameserver from the original domain name that i used. Is this possible?

Regards
Tim

[CH-Jonathan]

Hi Tim,

Unfortunately, it's an all or nothing change - either all domains change, or none of them do (and it's not exactly easy to make this change once you've started adding accounts, etc.). Thus, I would suggest avoiding this when possible/unless absolutely necessary as it can/does cause problems.

Tim, on 15 April 2011 - 03:47 AM, said:

Still on the topic of nameservers:
I have setup some websites and want to change the nameserver from the original domain name that i used. Is this possible?

Regards
Tim

[Tim]

i have only actually migrated 1 account so far. the rest still point to my old hosting and name servers.

What i wanted to do is set everything up and then change the current name servers to point to cartika.

Otherwise i have to change the name servers in about 20 domains and i dont have access to all of them.

[CH-Jonathan]

Hi Tim,

You can still do that -- however, I would recommend doing that only as a stopgap until your customers/you can change to your new service domain/name servers with us. Also, I generally don't suggest 'sharing' service domains between hsphere accounts/providers as it can get slightly tricky due to how H-Sphere utilizes DNS for the private branding.

Tim, on 15 April 2011 - 03:57 AM, said:

i have only actually migrated 1 account so far. the rest still point to my old hosting and name servers.

What i wanted to do is set everything up and then change the current name servers to point to cartika.

Otherwise i have to change the name servers in about 20 domains and i dont have access to all of them.

[Tim]

sorry didn't explain myself very well.

I have created a service domain and added some websites. Can i then change which domain is the service domain and thus also change the name servers?

[CH-Jonathan]

Hi Tim,

Yes - you can (but you would need to remove the single account that you added). However, personally, I would use a separate service domain from what you are using now at your other provider - just to avoid confusion/issues.

Tim, on 15 April 2011 - 04:04 AM, said:

sorry didn't explain myself very well.

I have created a service domain and added some websites. Can i then change which domain is the service domain and thus also change the name servers?

[Tim]

i am going to dump the other provider and move all my sites across to Cartika.

So i will create a 2nd service domain and put all my websites under that user. Then when it comes time to cutover i change the name server delegation and delete the 1st service domain?

Or am i totally missing the point?

[CH-Jonathan]

Hello,

Unfortunately - you would need to choose/change your service domain now, when you still have only 1 account as it makes it much easier to remove/reconfigure/rebuild as it's near impossible to change it later (cleanly, anyways). The other service domain at your old provider would cease to be in use at the end of it and your new service domain would take over.

Tim, on 15 April 2011 - 04:12 AM, said:

i am going to dump the other provider and move all my sites across to Cartika.

So i will create a 2nd service domain and put all my websites under that user. Then when it comes time to cutover i change the name server delegation and delete the 1st service domain?

Or am i totally missing the point?